Billing terms & Condition

Payment Methods

We accept:

  • Visa
  • Mastercard
  • American Express
  • Discover

All payments are processed through secure, industry-standard payment gateways. Payment is required at the time of purchase. Orders will not be processed until the payment is successfully confirmed.

Accurate Billing Information

  • Customers must provide complete and accurate billing information, including full name, billing address, and payment details.
  • Orders may be delayed or canceled if billing information is incomplete, incorrect, or unverifiable.

Pricing, Taxes, and Fees

  • All product prices are displayed in USD.
  • Applicable sales tax, VAT, or other local taxes are automatically calculated at checkout based on your billing/shipping address.
  • Prices on the website include all applicable taxes for orders within the USA.
  • Any additional processing or currency conversion fees imposed by your payment provider are the responsibility of the customer.

Order Review and Confirmation

  • After completing your purchase, you will receive a detailed order confirmation email with product details, billing information, and payment summary.
  • Customers are encouraged to review this confirmation carefully and contact us immediately if there are any discrepancies.

Refunds and Adjustments

  • Refunds, if applicable, are processed in accordance with our Return & Refund Policy.
  • Any billing errors or adjustments will be investigated promptly and credited to your original payment method.

Payment Security

  • All transactions are processed through secure, PCI-compliant payment gateways.
  • The Upper Paw LLC does not store full payment card information on our servers.

Disputes and Chargebacks

  • For any billing concerns or disputed charges, customers should contact our team first at info@theupperpawllc.com or  +1 214) 760-9991.
  • Unresolved disputes may be escalated through the payment provider, and The Upper Paw LLC reserves the right to respond appropriately.

Contact Information

For questions related to billing, invoices, or payments:

Business name: The Upper Paw LLC

Phone: +1 214) 760-9991

Email: info@theupperpawllc.com

Address: 2809 Commerce St, Dallas TX 75226, United States

Customer Service: Monday to Sunday (10 AM–8 PM)