Privacy Policy

Last Updated: 05/11/2026

The Upper Paw LLC (“we,” “our,” “us”) operates https://www.theupperpawllc.com/ (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or purchase our products. We respect your privacy and are committed to protecting your personal information.

By accessing or using the Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information that you voluntarily provide and information that is automatically collected when you visit or transact on our Site.

A. Information You Provide Directly

When you interact with our Site or complete a transaction, we may collect:

  • Contact Information: name, email address, phone number, billing/shipping address
  • Account Credentials: username, password
  • Order Information: products ordered, order dates, payment confirmations
  • Customer Service Communications: emails or messages for support
  • Marketing Preferences: opt‑in choices for newsletters, promotions

B. Automatically Collected Information

When you visit the Site, we may collect information through cookies and tracking technologies:

  • Device Information: IP address, browser type, operating system
  • Usage Data: pages visited, time spent, click paths, referrer
  • Log Data: server logs, timestamps

We use standard technologies such as cookies, web beacons, and similar tracking tools to enhance your experience and analyze traffic.

2. How We Use Your Information

We use your information for the following purposes:

  • To Process Orders: fulfill purchases, manage billing/shipping, issue refunds
  • To Communicate: send order confirmations, shipping notifications, customer service responses
  • To Personalize Experience: recommend products and tailor content
  • To Improve the Site: analyze usage patterns and enhance functionality
  • For Marketing: email newsletters, promotions, special offers (only if you opt in)
  • For Legal Compliance: enforce policies, comply with legal or regulatory requirements

3. How Your Information Is Shared

We do not sell your personal information. We may share information in the following limited circumstances:

A. Service Providers

We share with third parties who help us operate the Site and fulfill services, such as:

  • Payment processors (e.g., Stripe, PayPal)
  • Shipping and logistics partners
  • Website hosting and analytics providers
  • Email and marketing services

These service providers are authorized only to use your information to perform specific services on our behalf.

B. Legal Requirements

We may disclose information if required by law, subpoena, or government request, or to protect our rights, safety, or property.

C. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to confidentiality commitments.

4. Cookies & Tracking Technologies

We and our partners may use cookies, pixel tags, and similar technologies to:

  • Recognize your device
  • Store preferences
  • Track usage trends
  • Serve relevant advertising

You can manage cookie preferences through your browser settings. Disabling cookies may affect functionality of the Site.

5. Your Privacy Rights (U.S. & International)

A. CCPA – California Residents

California residents have the following rights under the California Consumer Privacy Act (CCPA):

  • Access: Request information on personal data collected
  • Deletion: Request deletion of personal information
  • Opt-Out of Sale: We do not sell your information, but you may request disclosure of data shared with third parties for business purposes
  • Non-Discrimination: Exercising these rights will not affect service

Submit CCPA requests to: info@theupperpawllc.com

B. GDPR – European Residents

European residents have the following rights under the General Data Protection Regulation (GDPR):

  • Access: Obtain a copy of personal data collected
  • Rectification: Correct inaccurate personal data
  • Erasure: Request deletion (“right to be forgotten”)
  • Restriction: Request limitation of processing
  • Data Portability: Receive your data in a portable format
  • Objection: Object to certain processing, including marketing

GDPR requests can be sent to: info@theupperpawllc.com

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, and destruction.

However, no internet transmission is 100% secure. We cannot guarantee absolute security of your information.

7. Children’s Privacy

The Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such data has been collected, we will take steps to delete it.

8. Third‑Party Links

Our Site may contain links to third‑party websites (e.g., social media, payment gateways). These sites have their own privacy policies and are not governed by this policy. We encourage you to review their terms.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy at https://www.theupperpawllc.com/privacy and update the “Last Updated” date above. Your continued use of the Site after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, contact:

Business name: The Upper Paw LLC

Phone: +1 214) 760-9991

Email: info@theupperpawllc.com

Address: 2809 Commerce St, Dallas TX 75226, United States

Customer Service: Monday to Sunday (10 AM–8 PM)