Shipping Policy

At The Upper Paw LLC, we understand that fast, reliable, and transparent shipping is essential for our customers. That’s why we are committed to providing complimentary shipping within the United States, along with clear guidance on delivery times, tracking, and handling unexpected issues.

Shipping Coverage

  • Domestic Shipping: We offer free shipping on all orders shipped within the continental USA.
  • International Shipping: At this time, we do not ship internationally.

Order Cut-Off Time

  • Orders placed before 2:00 PM (GMT-05:00) Eastern Standard Time, New York on business days will be processed the same day.
  • Orders placed after 2:00 PM will be processed on the next business day.

Order Processing

  • Once your order is placed and payment is confirmed, our team carefully processes and prepares your order within 1–3 business days.
  • During high-demand periods, such as holidays or promotional sales, processing times may be slightly longer.

Shipping Methods

  • To ensure timely and safe delivery, we partner with reputable carriers including USPS, DHL, and FedEx.
  • The choice of carrier depends on package size, destination, and delivery efficiency, ensuring that your products reach you safely and on schedule.

Estimated Delivery Time

  • Most domestic orders are delivered within 3–7 business days after shipment.
  • Delivery times may vary depending on your location, carrier operations, and unforeseen events such as weather delays.

Order Tracking

  • After your order is shipped, you will receive a confirmation email with a tracking number.
  • This allows you to monitor your shipment in real-time and know exactly when your pet products will arrive.

Taxes and Fees

  • All applicable sales tax, VAT, or other local taxes are calculated automatically at checkout based on your shipping address.
  • For domestic USA orders, prices displayed include applicable taxes, ensuring transparency at the time of purchase.

Missing or Delayed Shipments

While we partner with trusted carriers, occasionally shipments may be delayed or lost due to factors outside our control.

If your order is missing, delayed, or has not arrived within the expected timeframe, please contact our customer service team immediately:

We will investigate promptly with the carrier and ensure your order is delivered as quickly as possible.

Damaged Packages

  • In the unlikely event that your order arrives damaged, please contact us immediately with photos of the product and packaging.
  • We will coordinate a replacement or resolution at no additional cost, ensuring your complete satisfaction.

Why Choose Our Shipping

By choosing The Upper Paw LLC, you benefit from:

  • Free and reliable domestic shipping to all continental USA addresses.
  • Trusted carriers (USPS, DHL, FedEx) ensuring your items arrive safely.
  • Transparent tracking and communication, so you are always informed.
  • Prompt handling of delays or damaged items, with customer service ready to assist.

At The Upper Paw LLC, we strive to provide a shipping experience that is as reliable and stress-free as possible, reflecting the care and quality you expect for your pets.

Business Information