Terms and Conditions

Last Updated: 05/11/2026

Welcome to The Upper Paw LLC (“we,” “our,” “us”). By accessing or using our website https://www.theupperpawllc.com/ (the “Site”) or purchasing products from us, you agree to comply with these Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By using our Site or purchasing products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, Shipping Policy, and Return & Refund Policy.

2. Eligibility

  • You must be at least 18 years old to make purchases.
  • By using the Site, you represent and warrant that you have the legal capacity to enter into these Terms.

3. Products and Services

  • All products are subject to availability. We reserve the right to discontinue or modify products at any time.
  • Product descriptions, images, and pricing are provided for informational purposes. We strive for accuracy, but errors may occur.

4. Orders and Payment

  • Orders placed on the Site are subject to acceptance by The Upper Paw LLC.
  • Payment must be made at the time of purchase using accepted methods (credit/debit card, PayPal, or other authorized payments).
  • Prices are listed in USD and include applicable taxes unless stated otherwise.

5. Order Cut-Off and Processing

  • Orders received before 2:00 PM (GMT-05:00) Eastern Standard Time, New York will be processed the same business day.
  • Orders after 2:00 PM will be processed the next business day.
  • Processing times may vary during holidays or high-demand periods.

6. Shipping

  • Free shipping is offered within the continental USA.
  • Orders are shipped via USPS, DHL, or FedEx, based on package size and delivery efficiency.
  • Delivery times are estimated (typically 3–7 business days) and are not guaranteed.

7. Returns and Refunds

  • Returns, refunds, and exchanges are governed by our Return & Refund Policy.
  • Customers are responsible for following return instructions to ensure timely processing.

8. Intellectual Property

  • All content on the Site, including logos, graphics, images, text, and product descriptions, is owned by The Upper Paw LLC or its licensors.
  • You may not copy, reproduce, distribute, or create derivative works without written consent.

9. Limitation of Liability

  • The Upper Paw LLC is not liable for indirect, incidental, or consequential damages arising from the use of the Site or products.
  • To the maximum extent permitted by law, our liability is limited to the purchase price of the product in question.

10. Indemnification

You agree to indemnify and hold harmless The Upper Paw LLC, its affiliates, and employees from any claims, losses, or damages arising from:

  • Your use of the Site or products
  • Violation of these Terms
  • Violation of any applicable law or regulation

11. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law principles.
Any disputes must be resolved in the courts of Dallas County, Texas.

12. Changes to Terms

  • We reserve the right to update these Terms at any time.
  • Updates will be posted on https://www.theupperpawllc.com/terms
  • Continued use of the Site constitutes acceptance of any revised Terms.

13. Contact Information

For questions regarding these Terms and Conditions:

Business name: The Upper Paw LLC

Phone: +1 214) 760-9991

Email: info@theupperpawllc.com

Address: 2809 Commerce St, Dallas TX 75226, United States

Customer Service: Monday to Sunday (10 AM–8 PM)